To our valued customers,
The Coronavirus pandemic has had an enormous effect on all our lives. We have all had to adapt quickly to the new realities of our business and personal worlds. I am extraordinarily proud of how our team has handled the transition to a complete work from home environment with little or no impact to productivity and maintained focus on the success of our customers’ projects.
I wanted to take a moment to tell you about our response to the Coronavirus crisis.
Aligning with public health recommendations - The health and safety of our employees and customers is our first concern. On March 12th we told employees they had the option to work from home if they chose to. On March 16th we strongly encouraged all employees to work remotely and closed all our offices except for essential visits. We have provided information and guidance on health and safety practices and protocols related to the Coronavirus to employees. We also sent numerous reminders about safe practice guidelines from the CDC and OSHA. We have done our best to provide appropriate Personal Protective Equipment and sanitizing supplies to our field personnel and will continue to source products from wherever possible until we can ensure a constant, ready supply. All our offices have or will soon have sanitizing stations at the entrances to ensure the staff that do visit the offices are following safe hygiene practices upon entering our facilities.
Continued support for customer projects - As always, we remain committed to the success of your projects and have been able to maintain a high level of productivity despite the challenges. We are continuously monitoring issues that may impact project schedules such as zoning and permitting delays. We have worked with several jurisdictions to help facilitate online review and permit issuance and continue to look for solutions to the unique problems we are facing.
We have made additional investments in our Information Technology infrastructure to enable seamless connectivity, file and application access.
We are here for you and want to do everything we can to help you get through these challenging times.
Supporting our employees - We care a great deal about our employees and have endeavored to support them in every way possible during this crisis. We have increased the level of communication to ensure that the entire company knew how we were responding to the Coronavirus pandemic. We continue to provide updates on information related to health and safety. We instituted daily huddle calls for all project and technical discipline teams. We even held several online happy hours to help employees maintain the important connections they have with their coworkers. Our Human Resources department has also provided information and resources for physical and mental well-being.
We are trying to be cognizant of the unique conditions and stresses this event has put on our employees and their families. As we approach the one-month mark of working from home we want to acknowledge and attempt to alleviate some of that stress, so we have decided to give the company a mental health day/holiday on Friday, April 10th. We will be closed for business that day in order to let our employees focus on their well-being and that of their families. We will, of course, be available should true emergencies arise on Friday and will look forward to coming back on Monday rejuvenated and even more ready to support you - our customers.
Thank you for your business and stay well.